Ecoflux operates an e-commerce platform consisting of a website and mobile application ("marketplace"), together with supporting IT, logistics and payment infrastructure, for the sale and purchase of renewable energy products and services ("products") in its allocated territory a defined at Appendix 1 ("territory").

Our return policy reflects our commitment to customer satisfaction, ensuring that any issues related to your purchase can be resolved pamptly and efficiently.

Commitment to Customer Satisfaction

Our customer satisfaction is at the heart of our business. We are committed to delivering exceptional service from the moment you place your order until the product is in your hands. Our dedicated team is always available to address any concerns or inquiries you may have.

Standard Return Window

We offer a 7-day return window for all eligible products purchased from EcoFlux. Customers have 7 days from the date of delivery to initiate a return if they are not satisfied with their purchase. During this period, customers may return the product for a full refund, provided the item is in its original condition and packaging.

Eligible Products for Returns

All products are eligible for return. The products must be unused and in their original packaging, including any accessories, manuals, and documentation.

Return Shipping and Handling

Customers are responsible for the cost of return shipping and handling. We strongly recommend utilizing a trackable shipping method and retaining a copy of the tracking information, as EcoFlux cannot be held liable for lost or damaged returns.

Refund Process

To ensure a smooth return experience, please follow these steps:

• Initiate Return: Contact our customer service team or submit a return request through our website to begin the return process.
• Package and Ship: Carefully package the item to prevent damage during transit. Ship the item back to us using a trackable method.
• Inspection and Refund: Upon receipt of the returned item, our team will inspect it to confirm its condition. Once approved, we will issue a full refund to the original payment method.
• Damaged or Defective Items: If you receive a product that is damaged or defective, please contact our customer service team immediately. We will work closely with you to resolve the issue, which may include offering a replacement or processing a refund.

Restocking Fees

In certain circumstances, a restocking fee may be applied to returns, particularly for large or bulky items. Any applicable fees will be communicated to the customer before initiating the return process.

Refund Policy and Payment Methods

Refund Policy and Payment Methods We are pleased to offer a full refund for eligible returns, excluding any applicable shipping and handling fees. The refund process will be executed as follows:

• Payment Method Refund Timeline Credit/Debit Card 7-10 business days
• Bank Transfer 7-10 business days

Conclusion

We hope this comprehensive return policy equips you with the information needed to shop confidently on EcoFlux. If you should have any questions or require further assistance, please do not hesitate to contact our customer support team at support@ecoflux.ng or call us at 09168652676.